I purchased the HP Photosmart 1 year and 5 months ago. There was a paper jam, I carefully removed the paper. I then tried to print and received an error message "ink system failure" message code Oxc05d1281. I looked in the manual but could not find a definition to the code. I called Hp support. They told me they could not help me since my printer was out of warranty I could pay $65 dollars for a 1 year of support, $35 for a 1 time support or $50 credit towards the purchase of a new HP printer. They would not give me an explanation for the code. I emailed customer support later that day expressing my dissatisfaction with the HP printer and support. They referred me to a case manager. When they called me back the gave me the meaning of the error message. The printer was no longer any good. I most certainly would not recommend this prduct unless your seeking an expensive disposible printer.
(1 customers reviews)
Customers Rating=1.0 / 5.0
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